Terms and Conditions

General Terms and Conditions

While every effort is made to depict products accurately, images found on this web site do not necessarily depict the product with which they are linked and are used purely for illustrative purposes only.

Payment and Prices

Unless otherwise stated, all prices include VAT at 17.5%.

As many of our products are imported, printed and/or website prices may be subject to change without notice due to fluctuating currency exchange rates. We will confirm prices at time of order.

International orders can normally only be accepted via Paypal, International Money Order, Western Union Transfer or Electronic Bank Transfer. Please enquire for more details.

Special order, custom made and/or import items must be prepaid in full and are non refundable. In some cases we will accept a non refundable deposit of at least 25% of the total value of the goods against special order items.

Please note that due to high administration charges some credit card transactions may incur a 3% levy.

Shipping Charges

Shipping charges are calculated on each product based on weight and size. A clear price for shipping will be shown in your shopping cart which you can view before completing the order and making payment.

Delivery

We will always endeavour to deliver orders as quickly as possible; due to the specialist nature of some of our items and also our reliance at times on third party suppliers, we cannot always guarantee exact delivery times; orders can not normally be cancelled due solely to a delay on an estimated delivery time.

Orders where you have opted for the items to be fitted will not be shipped out. In these cases the vehicle must be brought into our workshop - we will contact you to arrange a booking for this.

Online Orders

Online / Mail order items purchased on a credit card can normally only be delivered to the cardholding/billing address.

We reserve the right to refuse suspect credit card payments and to carry out additional security checks including address verification, bank referrals , date of birth, occupation etc.

All orders will normally be despatched within 48 hours of your order if in stock, or of our receiving the goods if they are not in stock at time of order.

Most items will be sent by trackable courier and must be signed for. A signature to our courier will be deemed as goods received in safe condition.

Installation

We are happy to arrange installation of any product at our own or one of our agent's workshops by individual arrangement. Please note that purchase of parts from Lumma Design (UK) does not infer or imply mandatory installation of said parts by Lumma Design (UK) or it's agents.The sale of parts and installation of parts are considered a seperate contract. Lumma Design (UK) and it's agents are at liberty to cancel either, for whatever reason prior to the installation date.

The sale of parts and installation of parts are considered a seperate contract. Lumma Design (UK) and it's agents are at liberty to cancel either, for whatever reason prior to the installation date.

Returns and Refunds

All purchases made are only refundable if authorised by our management (via email). Items will only be accepted back if returned in their original, unused condition. Refunds will be given after goods have been returned and inspected.

Items normally held in stock may only be returned by prior arrangement and will normally be subject to a 5-10 % admin fee.

Any refunds made on items purchased through Paypal will be subject to a 4% fee, no exceptions.

Stock, special order and/or import items must be prepaid in full and are non refundable, except where this contravenes the Consumer Protection and Distance Selling Regulations if making an order over the telephone. Please see Consumer Protection/Distance Selling section below.

Certain items may, by agreement only, be ordered with a deposit of at least 25% of the total price of the goods in place of full payment. Should you wish to cancel the order at a later date, deposits are not refundable.

Carriage costs for the return to Lumma Design (UK) or its agents of any goods for credit, refund or exchange for whatever reason are the responsibility of the customer, unless in exceptional circumstances by prior agreement.

Please note that any deposits or payments made towards installation are normally not refundable on cancellation of installation.

Warranty

Items are covered by a standard manufacturers 1 year warranty. This covers for defects as a result of the manufacturing process. It does not cover any defects or damage that may have occured as a result of wear and tear through use, or for any accidental damage.

Our paintwork carries a 6 year warranty. Please call us on 020 8598 9115 for full details of coverage..

No warranty is given nor implied on any goods if used for racing, track days or similar events.

We do not warranty any labour costs for installation of parts after being sold and getting fitted independently.

Carriage costs for the return to Lumma Design (UK) or its agents of any goods for credit, refund or exchange for whatever reason are the responsibility of the customer, unless in exceptional circumstances by prior agreement.

The Website

All content in this website belongs to Lumma Design (UK) and must not be copied or reproduced in part, or in whole, without the owners specific written permission.

Although we endeavour to ensure all information in this website is correct and up to date, we offer no guarantee of this. Please contact us to verify details before making any decisions. We will not be responsible for any losses incurred as a result of errors in the website.

We do not accept any association with, or links to this website, without specific written consent from ourselves. We reserve the right to withdraw this consent if we feel an association has been made inappropriately or incoherent with company policies.

We are not responsible for any information or content provided by third parties that are linked to this website.